Exchanges & Returns

Too bad the item is not quite to your liking after all. If you have purchased a product from us but still want to exchange or return it, there are some rules. These are described below. Please have your Track & Trace / Order number and Postal Code at hand, so you can easily exchange or return.

Go to our Return Portal

Please note: only products from our standard range can be exchanged or returned. Products that are custom made for you or bought during a sale can unfortunately not be exchanged or returned.

Please make sure your package has sufficient postage. Returns are at your own risk and we recommend packing the package well and sending traceable and/or registered mail. The costs for the exchange or return are for your own account. Only in exceptional cases (e.g. damage) will we reimburse the return costs. If you think you qualify for this please send us an email to [email protected] and request a return label.