Frequently asked questions - Ilmaha
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★★★★★ 4.8/5 | 529 reviews
★★★★★ 4.8/5 | 529 reviews

Frequently Asked Questions

Ordering & delivery

What are your shipping costs?
Within the Netherlands you pay €4.95 and in Belgium €7.00. For other EU countries, our system automatically calculates the cost during checkout.

Want to know more? Read all about it on our delivery page.

When will I receive my order?
We ship within 1 to 3 business days. Usually you will receive your order within 5 working days.

More info can be found on the delivery page.

Can I also pick up my order?
Yes, you can by appointment at our warehouse. Feel free to send us a message to arrange a time. We are not there every day so want to avoid standing in front of a fixed door.

Can I still change or cancel my order?
Please send us a message as soon as possible. If your order hasn't shipped yet, we'll be happy to see what's possible. Find our contact details on the contact page.

Can I return or exchange a product?
Yes, you can. You have 1 month reflection period, as long as the product is unused and undamaged.

For all terms and conditions, please visit our exchange & return page.

What if my product arrived damaged?
Of course we will solve this nicely. Send us a message with a photo, and we will provide a suitable solution.

Product Information

Are Ilmaha's fabrics safe for babies?
Yes, absolutely. We use only high-quality, soft, breathable fabrics suitable for sensitive baby skin.

What is the difference between a feeding pillow and a relaxation cover?
Our feeding pillow provides comfort while feeding and relaxing. The relaxation cover is placed over the feeding pillow so your baby can lie comfortably and securely in it. Together they form a comfortable baby nest.

What makes your baby carriers different from others?
Our baby carriers are ergonomic, stylish and made of soft, breathable fabrics. They are handmade, lightweight and suitable from birth up to 20 kilos. Watch the video with clear instructions here.

About Ilmaha

Why don't you offer free shipping?
Because we choose transparency. Free shipping seems attractive, but is often factored into the product price. We prefer to keep everything fair and clear.

Where are the products made?
All our items are designed and handmade in our own workshop in the Netherlands. With care, love and craftsmanship, especially for you and your child.

Parenting support

Our products are designed to really help you and your baby

Stylish & timeless

Soft colors, quiet prints and a luxurious look for any interior

Made by hand & the heart

From mother to mother - each item is unique and lovingly produced

Choosing responsibly

Choose durability without sacrificing comfort or style

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