At Ilmaha, we do everything we can to get your order to your home with love, care and speed. Every package that leaves our studio contributes to more peace and comfort at home, we know that all too well. Here's how we go about it.
Shipping costs
We send your order as parcel post with track & trace.
- Within the Netherlands: €4,95
- To Belgium: €6,95
- Other EU countries: costs are automatically calculated at checkout
- Outside the EU? Send us a message - then we'll see what's possible.
Please note that we do not offer free shipping. We deliberately choose fair, transparent prices. So too in our shipping costs.
Send- and delivery time
We ship within 1 to 3 business days. Usually you will receive your order within 5 business days, depending on the speed of the postal carrier. Once your order is shipped, you will automatically receive a track & trace via email.
For personalized items, shipping within 5 business days → delivery within 7 business days.
Conscious & handmade
At Ilmaha we make everything by hand, in our own workshop in the Netherlands. No mass production - but real craftsmanship, made with love and attention. Therefore, we hope that you will consciously choose your order.
In fact, returns or exchanges impose additional burdens on our small team as well as on the environment.
Returns or exchanges
You always have a 1 month reflection period with us.
Returns are allowed, as long as the product is unused and undamaged.
- In case of a mistake or damage, we will bear the return costs
- In case of an exchange or your own choice, you pay the return costs yourself
Want to exchange or return? Read here how to register your return
Pick up by appointment
Do you live nearby and prefer to pick up your order? You can!
Picking up is possible at our warehouse in the Netherlands, by appointment.
We are not there every day, so please please send us a message to arrange when you want to pick up your order. That way together we avoid you standing in front of a fixed door.